Policies
Please take a moment to review our policies to ensure you understand our procedures. If you have any questions, just get in touch and we’ll be happy to help.
Booking Fee
A £10 non-refundable booking fee is required to secure all bookings. This is deducted from the overall treatment price. Booking fees are non
Arrival
Please be courteous to the staff and other clients at LLU and make sure you arrive on time for each appointment. If you are more than 15 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, please let us know so we can minimize any disruption to our staff and other customers. Please also come without company (unless both/all are getting a treatment).
Cancellations
At LLU, we do our best to make sure all your needs are taken care of. If you have to cancel or amend your appointment, just let us know. If you inform us less than 48 hours before your scheduled time, we have to charge a fee of 50% of the booking price before rebooking.
If you fail to alert us before, 100% of the appointment price will be required before rebooking.
Thankyou for understanding!
Masks
Masks are required for all appointments. Thank you!
Refunds
There are strictly no refunds after treatment has been completed, or in the instance of a cancellation. This is to cover both time and products used. Thank you for understanding.
Age Restrictions
The minimum age for all Aesthetics treatments is 18 years old.
Please check this at the time of booking. ID may be required.
Make-Up
Please arrive at your Eyelash appointment with no eye make up and with clean eyelashes.
Early Shedding
If in some instance, your false lashes shed a lot within the first 72 hours (and all aftercare was followed correctly), alert your tech within this period and a top up can be scheduled.